What this feature does and when to use it?
The new Contact Details Page brings contact information, actions, activities, and related records into a more organized view, while allowing you to customize the information and actions displayed on the page.
This feature is useful when you want to:
Quickly access and manage contact information, including social profiles and key fields.
Perform common contact actions such as editing, merging, adding to hotlists or sequences, creating invoices, and managing email preferences.
Customize the contact page layout by rearranging actions, fields, activities, and widgets based on your workflow.
Track and manage contact activities such as notes, call logs, tasks, meetings, SMS, and related emails.
View and manage related records including jobs, hotlists, deals, candidates pitched, files, and invoices from the contact profile.
Link a contact to a candidate and easily navigate between the associated records.
Customize tables and widgets by showing or hiding columns, changing their order, resizing them, applying filters, and sorting available data.
Manage related records directly from the contact page, including adding jobs, deals, notes, hotlists, and other records without leaving the profile.
Communicate with contacts through LinkedIn when the LinkedIn integration is enabled.
Here is the list of all the key features:
🧩 Contact actions
The new UI allows you to perform a wide range of contact-related actions directly from the top corner of the contact profile. You can perform several actions for a contact directly from the details page, including:
Editing the contact record
This layout makes it easier to scan and quickly find the action you need. You can also customize and rearrange these actions based on how frequently you use them, making your workflow more efficient. You can click on the three dots menu to view more actions.
Click here to explore how this works
Click here to explore how this works
Click on the three dots on the contact's details page and select Customize Options at the bottom of the list.
Drag and drop your top five most frequently used actions to the top of the list and click Save to apply the changes.
Once saved, these selected actions will be directly accessible at the top of the contact's details page, making them quicker and easier to use.
Account Owners can set the default action visible for the team from the Others View section. They can also choose to lock this view by selecting the option that prevents other users from editing or changing it.
Please note: Users may still be able to modify field order and visibility even when the view is locked at the account level, if the permission “Allow users to override locked view layouts” is enabled in their role.
By default, this permission is enabled for the Admin role and disabled for Team Member and Restricted Team Member roles.
You can manage this setting for the Custom Roles from Rules and Permissions under the User section in Admin Settings.
Click here to know more about the Roles and Permissions in Recruit CRM.
🔗 Adding new social profile links
You can easily manage a contact's social profile links by editing existing links or adding new ones from the same place.
In addition to editing links, you can also add extra social profile links beyond the default ones available on a contact's profile. These links can be customized to match the platforms you commonly use, and you can update the icon or logo to reflect the correct platform.
🏷️ Contact Primary section
The contact ribbon lets you have the most important information at a glance. You can choose up to four key fields to display here, allowing you to focus on the data that matters most without opening multiple sections.
Click here to explore how this works
Click here to explore how this works
Hover next to the field you want to remove from the ribbon and click on the pencil icon that appears.
In the box that opens, click Replace Field at the bottom.
Now select the new field you want to display from the list and click on replace and then verify the field details, and click on Save to apply the changes.
You can also use the ribbon to directly link a contact to a candidate. Using the link option available here, you can associate the contact with the relevant candidate record.
Once linked, the associated Linked Record can be viewed and accessed from both the contact profile and the candidate profile, making it easier to navigate between related records.
📋 Information overview
The Information Overview section contains all essential contact fields in one place. You can fully customize which fields appear here and control how many fields are visible, allowing you to tailor the layout to match your hiring process and reduce visual clutter.
This section is also collapsible and can be minimized by clicking on the arrow at the top next to Information Overview whenever you want a more compact view.
Click here to explore how you can customize it:
Click here to explore how you can customize it:
Click on the Customize Information Overview button from the top right corner of the section.
Set the number of fields you want to display in the Information Overview section. This allows you to control how many contact fields are visible at a glance. Simply choose the number of fields you want to appear in the overview, and the selected fields will be displayed accordingly in the Information Overview section.
Select the specific fields you want to appear in the Information Overview. You can even adjust the order of these fields by dragging and arranging them as per your need.
Click Save to apply your changes.
Account Owners can set a default view and define which fields are visible for their team from the Others View section. They can also choose to lock this view by selecting the option that prevents other users from editing or changing it.
Please note: Users may still be able to modify field order and visibility even when the view is locked at the account level, if the permission “Allow users to override locked view layouts” is enabled in their role.
By default, this permission is enabled for the Admin role and disabled for Team Member and Restricted Team Member roles.
You can manage this setting for the Custom Roles from Rules and Permissions under the User section in Admin Settings.
📝 Activities panel
The panel on the right side of the page helps you track and manage all activities related to the contact from one place. From this panel, you can work with the following :
• Notes
• Call logs
• Tasks
• Meetings
• SMS
This panel is adjustable, allowing you to control how much space it occupies on the screen. You can resize it by dragging the panel edge to adjust its width based on your working preference.
Customizing the Activities Panel view
Customizing the Activities Panel view
You can choose which activities appear in this panel to keep the view focused and clutter free. Here is how you can customize it:
Click on the three dots in the top right corner of the activity panel screen and select Customize Activities.
Choose the activity types you want to be visible in the panel, and arrange them in the order you need by dragging them. Click on Save to apply the changes.
Account Owners can also set a default Activities Panel view for their team from the Others View section. They can lock this view to prevent other users from editing or changing the selected activities by checking the box.
Please note: Users may still be able to modify field order and visibility even when the view is locked at the account level, if the permission “Allow users to override locked view layouts” is enabled in their role.
By default, this permission is enabled for the Admin role and disabled for Team Member and Restricted Team Member roles.
You can manage this setting for the Custom Roles from Rules and Permissions under the User section in Admin Settings.
Customising the contact Widgets
The Widgets tab can be customised to show only the information that matters most to you. This allows you to tailor the view and keep the contact profile clean and relevant.
Follow along to customise the widgets view:
Click on the three dots located on the right corner of the Widgets tab and select Customize Widgets.
Choose the widgets you want to display and arrange them by dragging them into your preferred order. Then click on Apply to save your changes.
You can also customize the columns displayed within supported widgets by showing or hiding columns, reordering them, resizing column widths, and using available column-level actions.
These layout preferences, along with show/hide selections, are persisted, so your customized layout is retained across sessions.
Show/hide columns and Add Filters options are available on the following widgets on the contact details page: Assigned Jobs widget, Pitch Candidate widget, and Related Deals widget.
Please note:
Column-level sorting is currently available in some widgets only, such as Jobs, Hotlists, Related Deals, Candidates Pitched, and Invoices.
The Candidates Pitched widget includes two additional columns: Candidate Title and Candidate Last Communication along with the previous columns.
Account Owners can also set a default Widgets view for their team from the Others View section. They can choose to lock this view to prevent other users from editing or changing the selected widgets.
When you add a record from a widget on a Contacts Details page, you will remain on the same details page after saving the record.
A success toast message confirms that the record was added, and the widget updates automatically with the new record entry, with no manual refresh required and no redirect to the new record's details page.
For example, when adding a Deal from the Related Deals widget on a Contact Details page, you’ll stay on the same page while the newly added Deal appears in the widget.
This also applies to actions such as Add Job, Add to Hotlist, and Add Note.
💼 Jobs
This section provides a comprehensive view of all jobs associated with a contact, organized neatly by their respective companies. To help you manage high volumes of data, jobs are grouped under collapsible accordions for each company.
At a glance, you can see the company’s status and the total count of jobs linked to it.
From this centralized hub, you can search for specific roles, filter by status, or view a full list of assigned candidates. You also have the flexibility to create new jobs directly from this view.
The Job Status filter now works more consistently. Selecting specific statuses filters the jobs accordingly, while selecting none or all shows all jobs. The filter badge also displays the number of selected statuses.
From here, you can:
Quick View (👁️)
Quick View (👁️)
Click the eye (👁️) icon next to the job name to open a quick view panel. This allows you to view activities, the candidate pipeline feed, and job details, etc instantly without leaving the page.
Inside the Quick View Panel:
Left-Hand Navigation: Access deep-dive data including the Candidate Pipeline, Feedback, Hotlists, Related Emails, Related Deals, Executive Search Reports, and Invoices.
Top Right-Hand Action Center: Log and manage productivity items instantly. You can Edit the Job details, or add activities such as Notes, Tasks, and Meetings.
The Three-Dot Menu ( ⋮ )
The Three-Dot Menu ( ⋮ )
You have the option to use this menu for quick administrative actions located next to the job name card,
Add to Hotlist: Bookmark for high-priority tracking.
Add Task: Create a follow-up item.
Add Meeting: Schedule a call or interview.
Archive: Move the job out of the active list.
Note: The ‘Candidate Pipeline’ and ‘Placed’ columns are unique to this view and will not change your column settings in the main Job Module.
🔥 Hotlists
Here you can see all hotlists the contact is part of, making it easy to track the groups they belong to. The columns in this section are adjustable, allowing you to resize them by dragging the column edges to suit your view.
You can also sort the values in each column in ascending or descending order by clicking on the Sort Ascending or Sort Descending options available in the column header.
In addition, you can manage hotlists directly from this section. By hovering next to a hotlist name, relevant action icons appear, allowing you to edit the hotlist or remove the contact from the hotlist quickly without leaving the page.
📩 Related Emails
This section displays all email conversations linked to the contact's record. It includes emails exchanged between your team and any email addresses saved on the profile, including custom email fields. This ensures you have a complete view of communication history in one place without needing to switch between different screens.
🤝 Related deals
This section gives you a complete view of all deals connected to the contact, helping you track placements, negotiations, and the overall progress in one place.
To make reviewing deal information easier, the columns in this section are fully adjustable. You can resize them by dragging the column edges and sort deal values in ascending or descending order using the sorting options available in each column header.
You can also take action on deals directly from this view without leaving the contact profile. By hovering next to a deal name, a three dots menu appears that lets you quickly archive, unlink, or delete the deal.
Additionally, if you need to associate the contact with more opportunities, you can add a new deal or link the contact to an existing deal using the options available at the top of the section, ensuring all deal related information stays current and organized.
📤 Candidates pitched
This area tracks which candidates has been pitched, giving you clear visibility into outreach efforts. It provides a complete view of all the candidates the contact has been pitched to, helping you track progress in one place.
To make reviewing this information easier, the columns in this section are fully adjustable. You can resize them by dragging the column edges and sort values in ascending or descending order using the sorting options available in each column header.
From this section, you can take action on pitch records either individually or in bulk. Available actions include:
• Updating the pitch stage
• Composing emails
• Adding notes
• Adding the contact to a hotlist
• Request Updated Profile
• Assign to job
📁 Files
All files linked to the contact, such as resumes or supporting documents, are accessible here for quick reference and downloads. From this section, you can also upload new files and create folders to keep documents organized, making it easier to manage and find candidate related files when needed.
To add a file, click on the box above to attach the new files.
🧾 Invoices
The Invoices section lets you view and manage invoices linked to the contact directly from their profile.
To make reviewing invoice information easier, the columns in this section are fully adjustable. You can resize columns by dragging their edges and sort values in ascending or descending order using the sorting options available in each column header.
From this section, you can take action on invoices either individually or in bulk. Available bulk actions include-
Archiving
Exporting
Deleting invoices
For individual invoice related actions, hover next to an invoice and click on the three-dot menu. From here, you can:
Compose an email
Download the invoice as a PDF
Clone the invoice
Archive the invoice
Delete the invoice
You can also edit an invoice directly from this view. To do this, hover next to the invoice name and click on the pencil icon that appears.
You can further customize which invoice related columns appear in this section and control their order. To do this:
Click on the Show or Hide Columns button. Now, select the fields you want to display and arrange them by dragging them into your preferred order and click on Apply to save the changes.
💬 LinkedIn Messaging
This section lets you connect and communicate with contact's directly when LinkedIn integration is enabled. It brings all LinkedIn conversations with a contact into one place, allowing you to track messages and follow-ups easily. You can send and receive LinkedIn messages without leaving Recruit CRM, helping you stay organized and continue conversations seamlessly while working from the contact's profile.
Known Differences between the Old Version and the New Version
Enhanced 3-Column Field Layout: The Information Overview now features a 3-column layout, allowing you to view significantly more data upfront without scrolling. The older version was limited to a 2-column design, which often required more vertical scrolling to locate specific information.
Rearrangeable Widgets: The Widgets area at the bottom of the page can now be fully rearranged and customized, allowing you to prioritize the tabs you need most. In the old UI, the layout of these sections was static and could not be moved or reordered.
Tailored Field Visibility: You can now fully customize the Information Overview section by selecting exactly how many fields you want to display. This provides a much cleaner, personalized interface compared to the old UI, which was restricted to a fixed display of 16 fields.
Updated Position for Files & LinkedIn Messaging: The Files tab and the LinkedIn Messaging section have been moved to the widgets at the bottom of the page. This is a significant change from the old version, where these features were located within the Activities panel on the right-hand side.
Replace Fields Confirmation: In the new interface, the Replace Fields feature now includes a mandatory confirmation prompt whenever you replace a field on the Details page. This ensures all changes are intentional and maintains high data accuracy, a validation step that was not present in the previous version.
Conclusion
The new Contact details page in Recruit CRM gives you a cleaner, more customizable workspace for managing contact information, actions, and activities in one place. By tailoring the ribbon, information overview, social profiles, and activity panel to your workflow, you can work faster and stay better organized throughout your recruiting process.

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