What this feature does and when to use it?
A Deal in Recruit CRM represents any opportunity your team is actively pursuing to generate revenue. This could include consulting projects, pitching candidates to clients, or facilitating candidate placements. The Deals section helps you track these opportunities from start to finish by organizing them into customizable stages, monitoring progress, forecasting revenue, and collaborating with teammates.
Use this feature when:
You want to track and manage revenue opportunities such as consulting projects, candidate pitches, and placements.
You need to organize opportunities into customizable deal stages to monitor progress and forecast revenue.
You want to link deals with candidates, contacts, companies, and jobs for a complete view of each opportunity.
You need to collaborate with teammates using deal splits and generate reports based on deal performance, revenue, and team contributions.
You want to archive, restore, or clone deals as your sales pipeline evolves.
How to change the Deal's currency?
The deal's currency is the same as the account's currency.
Only the Account owner has the option to change the Account currency; follow along to know how this can be done -
1. Go to Admin Settings.
2. Open the Account option to change the account currency, which will also change the deal currency.
How to add a Deal?
There are several ways by which you can add a deal in Recruit CRM:
From the Deals section
Enter the required deal details. If needed, select a Deal Type and fill in any custom deal fields relevant to your workflow.
Click Submit to create the deal.
Note: The Deal Type field is an optional field, and it can also be hidden from the add form/edit form if not needed for your workflow.
Additionally, if you have specific requirements, you can include custom 'Deal' fields to store additional details as needed.
While adding a job
Start creating a new job in Recruit CRM.
Scroll to the bottom of the job form and enable the Create New Deal checkbox.
Complete the remaining job details and submit the form. A new deal will be created and linked to the job automatically.
Within the Candidate/Contact/Job/Company's details page
Open the details page of a candidate, contact, job, or company.
Navigate to the Related Deals tab to view all associated deals.
Click the option to Add Deal to create and link a new deal directly from the record.
Through the "+" icon:
Click the Global Add (+) icon at the top of Recruit CRM and select Deal.
Enter the required deal details and click Submit to create the deal.
What are Deal Stages?
Deal stages represent various phases of a deal's progression. Each stage is assigned a specific percentage value, which determines the proportion of revenue earned as the deal advances.
You can customize the deal stages and create a deal pipeline as per your requirements.
View and manage deal stages
Open the Deals section and choose how you want to view your pipeline:
List View for a tabular list of deals.
Kanban View to organize and visualize deals by their stages.
If you're using the Kanban View, simply drag and drop a deal card into the desired stage to update its progress.
Whenever you change a deal stage, a pop-up window appears prompting you to:
Select or confirm the new deal stage (if applicable).
Enter a remark or reason for the stage change.
Once you've entered the required information, confirm the update to save the new stage.
Change a deal stage from the deal profile
You can also update a deal stage directly from an individual deal profile.
Open the deal you want to update.
Click the current Deal Stage on the deal profile.
In the pop-up window, select the new stage from the dropdown menu.
Enter a remark or reason for the change.
Click Submit to update the deal stage.
View deal stage history
Recruit CRM keeps a history of every deal stage update for future reference.
To view it:
Open the relevant deal profile.
Click the Remarks icon next to the Deal Stage.
The history panel displays:
Each deal stage change.
The remarks added during the update.
The date and time of the change.
The user who made the update.
This allows you to track the complete progression of a deal throughout its lifecycle.
Filter deals using record-specific fields
Open the Deals section and use the available filters to narrow down your results based on information associated with the deal.
You can filter deals using fields from:
Deals
Companies
Contacts
Jobs
Candidates
Activities
Apply one or more filters to quickly find, organize, and manage deals based on your business requirements.
Note: Placed candidates under a job associated with a deal will be automatically linked to that deal, only when the job type is Contract or Contract-to-Perm.
For all other job types, candidates will not be auto-linked.
What are the Deal Pipeline metrics?
There are 4 metrics you need to take into consideration while keeping track of your Deals in Recruit CRM:
Total Weighted Pipeline | Represents the proportion of revenue earned according to the deals' current stages in the Deal Pipeline. |
Total Pipeline | Represents the sum of the total deals' values, regardless of their stage. |
Deals Won | Measures the total revenue earned on deals in the "won" stage. |
Deals Lost | Measures the total revenue lost on deals in the "lost" stage. |
How to archive a Deal?
There are two ways to archive a deal.
From the Deals list page
Open the Deals page.
Select one or more deals you want to archive.
Click Archive from the top toolbar.
From the deal details page
Open the deal you want to archive.
Click the More Options (⋮) menu.
Select Archive Deal.
Once a deal is archived:
It is marked with an Archived tag at the top of the deal profile.
It no longer appears in the active Deals list.
Its Deal Amount and Weighted Deal Amount are removed from the Total Pipeline and Total Weighted Pipeline metrics on the Deals page.
How to unarchive a Deal?
You can restore an archived deal from either the Deals list or the deal profile.
From the Deals list
Open the Deals page.
In Quick View, select Archived to display archived deals.
Select the deal(s) you want to restore.
Click Unarchive from the top toolbar.
From the deal details page
Open the archived deal.
Click the More Options (⋮) menu.
Select Unarchive Deal to restore the deal.
How to clone a deal?
To create a copy of an existing deal:
Open the deal you want to clone.
Click the More Options (⋮) menu.
Select Clone Deal.
A duplicate deal is created with the same details as the original, allowing you to reuse existing deal information without creating a new deal from scratch.
What is the Deal Split feature?
With the deal split feature, you can collaborate with your teammates, assign split percentages, distribute the commission, and generate comprehensive reports for better insights.
What are the different reports on Deals?
You have the option to generate two distinct types of reports based on Deals:
1. Deals by Teammates/Teams
This report will give you an overview of the number of deals in different deal stages and their deal value for various teams and team members.
2. Deals by Revenue
This report allows you to generate a comprehensive report to track all your deals and the accumulated revenue.
Troubleshooting
Problem: Deal currency is not what you expect
Problem: Deal currency is not what you expect
Likely cause: The account currency is set to a different value than you want for deals.
What to check: Confirm the current account currency in the Admin Settings under the Account option.
Resolution: Ask the account owner to update the account currency; the deal currency will automatically follow the account currency.
Problem: A placed candidate is not automatically linked to a deal
Problem: A placed candidate is not automatically linked to a deal
Likely cause: The associated job is not of type contract or contract to permanent.
What to check: Review the job type for the job associated with the deal.
Resolution: Automatic linking of placed candidates to deals only occurs when the job type is contract or contract to permanent. For other job types, manually link candidates if required.
Problem: An archived deal no longer appears in the deals list
Problem: An archived deal no longer appears in the deals list
Likely cause: The deal has been archived and is hidden from the default deals list.
What to check: In the Deals list page, open the Quick View and select Archived to see archived deals.
Resolution: If needed, un-archive the deal from the archived view or from the deal details page to make it visible again and restore its impact on pipeline metrics.
Problem: Pipeline metrics seem lower than expected
Problem: Pipeline metrics seem lower than expected
Likely cause: Some deals may have been archived, or their stages may have changed to lost.
What to check: Review:
Archived deals in the Quick View → Archived filter.
Deal stages, especially deals marked as lost.
Resolution: Un-archive relevant deals if they should still count, or update deal stages to reflect their correct status.
Problem: Not seeing the Deal Type field or specific custom fields
Problem: Not seeing the Deal Type field or specific custom fields
Likely cause: The Deal Type field or certain custom deal fields may be hidden from the Add or Edit forms.
What to check: Confirm your form configuration and visibility settings for deal fields.
Resolution: Adjust the form configuration so that Deal Type and any required custom deal fields are visible where needed.
FAQs
Q1. What is a deal in Recruit CRM?
Q1. What is a deal in Recruit CRM?
A deal represents any potential source of revenue for your business, such as consulting engagements, pitching a candidate to a client, or facilitating candidate placements.
Q2. Who can change the deal currency?
Q2. Who can change the deal currency?
Only the account owner can change the account currency from Admin Settings under the Account option, and the deal currency always matches the account currency.
Q3. How are deal stages used in the pipeline?
Q3. How are deal stages used in the pipeline?
Each deal stage carries a percentage value. As a deal moves through stages, that percentage determines how much of its value counts toward your total weighted pipeline
Q4. What happens to pipeline metrics when a deal is archived?
Q4. What happens to pipeline metrics when a deal is archived?
When you archive a deal, it no longer appears on the deals list page. Its deal amount and weighted deal amount are deducted from the total pipeline and total weighted pipeline figures on the deals list page.
Q5. What deal reports are available?
Q5. What deal reports are available?
You can generate two types of reports:
Deals by teammates or teams: Shows the number of deals in different stages and their values for various teams and team members.
Deals by revenue: Provides a comprehensive report to track all your deals and the accumulated revenue.
Q6. What does the deal split feature do?
Q6. What does the deal split feature do?
The deal split feature lets you collaborate with teammates by assigning split percentages, distributing commission, and generating detailed reports for better insight into shared deals.
Conclusion:
Deals in Recruit CRM help you track, manage, and report on all your revenue opportunities in a structured pipeline. Use the setup, stage management, archiving, and reporting options described here to keep your deal data accurate, insightful, and easy for your team to act on.