With our new "Business Plan" calling candidates or contacts directly from Recruit CRM is easy :)
Recruit CRM uses Twilio to power our calling integration.
Please Note: The Calling integration is NOT available to users on the "Team Plan".
You can check your current plan from here - Admin settings --> Plans & Billing
To set your calling integration in Recruit CRM, please follow the below-given steps:
Step 1: Set & verify your calling number
There are 2 ways to add the calling number to the system.
A) Through the Profile section
B) While making your first call:
Click on the phone number of a candidate or contact and the system will ask you to verify the number you're calling from first.
You'll receive a 6 digit verification code on your mobile number to verify your calling number.
Step 2: Buy calling credits
To start making calls through Recruit CRM, you'll have to buy credits first to make calls.
Add the credit amount by clicking on the "+" button, you can check the amount on the right side
Confirm the default payment method or add another card to make the payment.
Step 3: Calling candidate/contact
Once the number is verified and credits are added, click on the phone number of a candidate/contact and the system will open a pop-up to make a phone call
You'll see the "To" and "From" numbers along with an option to Record a call.
If you wish to record a call, switch to YES, tick the consent box to confirm, and click on the Green button to start the call.
You'll hear a calling tone and the phone will start ringing. You can take call notes on the screen, those will be added to Notes & Calls section on the record.
Once the call is over, you'll get another screen to add more details about the call.
You'll see all the call recordings on the candidate's/contact's profile page.
You can check the prices on Twilio by clicking on the link below: https://www.twilio.com/voice/pricing/us
The actual cost paid by you is (local/mobile call cost + browser call cost)*1.25 and this includes us storing the call for you for as long as you use Recruit CRM.
That's about it!