Call Transcript Generator provides a seamless method to record, transcribe, and analyze conversations based on the transcription of calls.
Generating call transcripts
1. While making a call, turn the toggle ON for the "Record Call" option, and select the "Generate call transcript" checkbox.
2. Once your call wraps up, you'll find the recording in the "Notes & Calls" module on the right-hand side of the profile page. To obtain the transcription, click on the “View Transcript” option right next to the call recording.
3. In case you have a previously recorded call in the system, just head to the call recording, click on the "Call Transcript" button, and choose to generate the transcript by clicking on the “Generate Transcript” option on the pop-up that appears.
Navigating and consuming the transcript
1. By clicking on the “View Transcript”, you will get a pop-up with access to the complete call transcript, and you can also run a search for specific words or timecodes within it.
2. You also have the option to copy the entire transcript or export it as a .txt file.
At times, call transcripts may appear in the wrong language due to AI hallucination. When this happens, you can use the 'Regenerate' option to generate a corrected/accurate version.
After clicking on Regenerate, a confirmation message will appear. This message includes a checkbox labeled 'Update Call Notes'. When selected, the call notes will be updated automatically once the new transcript is generated.
Your last choice for this checkbox will be remembered, so you do not need to select it every time. This helps keep your call transcripts accurate, clear, and easy to manage without any manual fixes.
Searching through transcripts from Boolean Search
You can also search through these transcripts directly from the Boolean Search you use. This makes it easier to quickly find conversations containing specific keywords across all your transcribed calls and trace the records accordingly.
To do this, follow along:
Go to the Boolean Search and type the phrase you are looking for.
2. Select the Call Logs box to enable the Boolean Search to look through call logs.
3. Click on Apply Search. And now, you will see the list of records that have the phrase mentioned in their call transcript.
This way, you can instantly locate the right conversations and save time while reviewing important call details.
Enhancing the call transcript with AI
1. You can click on the AI Assist Button to:
Extract key points of the transcript;
Summarise it;
Improve it;
Generate custom prompts to tailor the generated results to your specific requirements.
2. Once the generation process of the prompt is complete, you will be presented with the following three options:
Copy the generated result;
Replace it with the call log added to the system;
Regenerate the result to make additional refinements.
FAQs related to the AI-Call transcript feature
Is there a duration limit for the call transcription?
Is there a duration limit for the call transcription?
The feature accommodates calls of varying lengths, with the only constraint being the size of the audio file, which should not exceed 25 MB (which equals 1 to 1.5 hours of call duration). This ensures a smooth and efficient transcription process.
What languages are supported by the transcription feature?
What languages are supported by the transcription feature?
The transcription feature supports a wide array of languages, including but not limited to English, Spanish, French, German, Chinese, Arabic, Hindi, and many more. Here is the complete list:
Afrikaans, Arabic, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Marathi, Maori, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese, and Welsh.
Can I transcribe the calls recorded in the past?
Can I transcribe the calls recorded in the past?
Absolutely! You can generate transcripts for past calls from the call logs, making sure you always have access to the information you need, whenever you need it.
How accurate is the transcription?
How accurate is the transcription?
The Whisper ASR system is trained on a substantial amount of data, ensuring a high level of accuracy in transcription. However, the accuracy might vary based on the clarity of the audio and the language spoken.
Is there a limit to the use of this feature?
Is there a limit to the use of this feature?
The AI-Assist feature has a monthly token limit of 3000 minutes of call transcription.