What this feature does and when to use it?
The Request Updated Profile feature allows you to send candidates a secure link where they can update their profile information and upload their latest resume. Once submitted, the updated information is automatically reflected in Recruit CRM.
This feature is useful when you want to:
Request an updated resume from a candidate.
Keep candidate records up to date.
Send profile update requests to one or multiple candidates.
How to request updated profiles from candidates?
You can send profile update requests from either the Candidate Details page or the Candidates List page.
1. From the Candidate Details page
Use this option to request an updated profile from a single candidate.
Open the required Candidate profile and click the Email "Profile update request" button.
An email containing a secure profile update link is sent to the candidate.
Once the candidate submits the form, their updated information is automatically reflected in Recruit CRM.
2. From the Candidates List page
Use this option to request updated profiles from multiple candidates at once.
Navigate to the Candidates list and select the required candidates.
Click Request Updated Profile.
An individual email containing the profile update link is sent to each selected candidate.
Please note:
Each recipient receives a separate email, ensuring the request appears as a personal email.
The profile update link expires after the candidate submits the form.
How to edit the Profile Update Request email template?
You can customize the email sent to candidates when requesting profile updates.
Navigate to Mailbox → Standard Email Templates.
Click the Edit (pencil) icon beside the Request Updated Profile email template.
Modify the template as required and save your changes.
Please note:
Do not create a new template for profile update requests. The Request Updated Profile button only works with the default email template.
Do not remove the {URL} placeholder, as it generates the secure profile update link.
How to customize the Profile Update Request form?
Navigate to Admin Settings → Profile Update Form Settings.
Under the General Page Settings tab, edit the Page Title, button labels, and link labels as required.
Open the Profile Update Form Field Settings tab to customize the form fields.
Here, you can edit field labels, show or hide fields, and mark specific fields as required.
You can also configure one or more default languages for the Profile Update form. Candidates must select a proficiency level for each default language displayed.
If no default languages are configured, candidates can add their own languages and specify the proficiency level for each.
Troubleshooting
Problem: The profile update link doesn't work.
Problem: The profile update link doesn't work.
Likely Cause: The link has already been used.
What to Check: Confirm whether the candidate has already submitted the Profile Update form.
Resolution: Send a new profile update request to generate a fresh link.
Problem: The required fields aren't appearing on the Profile Update form.
Problem: The required fields aren't appearing on the Profile Update form.
Likely Cause: The fields haven't been enabled in the Profile Update Form Settings.
What to Check: Review the field visibility and required field settings.
Resolution: Enable the required fields and save your changes.
FAQs
What happens after a candidate submits the Profile Update form?
What happens after a candidate submits the Profile Update form?
The submitted information is automatically updated in Recruit CRM.
Conclusion:
The Request Updated Profile feature makes it easy to keep candidate records accurate by allowing candidates to securely update their information and upload their latest resumes. Combined with customizable email templates and profile update forms, it provides a seamless experience for both recruiters and candidates.