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LinkedIn Messages Integration (New UI)

This article will guide you on how you can send and receive LinkedIn messages within Recruit CRM.

Written by Sanjana Panigrahi

Our LinkedIn messages integration, powered by Unipile, helps you manage your LinkedIn conversations seamlessly within Recruit CRM. It provides a complete view of all interactions with candidates and contacts, enabling you to communicate with them directly through LinkedIn without leaving Recruit CRM.

Notes

  • LinkedIn Messages Integration is an Enterprise plan feature which can also be added at an additional cost to the Pro or Business plan subscriptions.

  • The LinkedIn Messages Integration is powered by Uniplie and it is GDPR compliant.

  • The LinkedIn Messages Integration supports the following plans, i.e, LinkedIn Recruiter, Recruiter Lite, Sales Navigator core, business, and career plan.

🔗 Connecting your LinkedIn account to Recruit CRM

1. Click on the 'Profile' icon and select the 'LinkedIn Integration' tab.

2. Click on 'Connect'.

3. Enter your LinkedIn account credentials and verify the details.

If you haven’t connected your LinkedIn account through the profile settings, you’ll see a button to connect it under the LinkedIn Messages tab inside any candidate or contact profile.

How to use the Cookie login method to avoid multiple LinkedIn login sessions being detected in the app?

Click here to know more about the multiple LinkedIn login sessions

You can follow the following steps to overcome the LinkedIn multiple sessions login error detected in the app:

1. Under the LinkedIn Integration tab, click on 'Connect'

2. Click on the 'Cookies' tab.

3. Now you need to enter your li_at/li_a value under the Cookies section.

To know these values you need to open your 'Linked Account' on the new tab and right click anywhere on the screen and select 'Inspect'.

Then click on the 'Application Tab ' and expand the 'Cookies' section. Now, click on the LinkedIn URL (www.linkedin.com).

You can use the search bar and find the li_a/li_at value and make sure to copy the 'value'.

If your account has a Recruiter or Sales Navigator subscription, you need to copy the li_a value too.

Now you need to paste the value under the Cookie section while you are connecting your account and click on 'Login'.

Here is a tutorial on how to log in via the Cookie Method:

💬 Starting LinkedIn conversations within Recruit CRM

1. To start messaging on LinkedIn through Recruit CRM, ensure the candidate/contact’s profile includes their LinkedIn URL.

2. If the candidate/contact is not yet connected on LinkedIn, then you can send Inmail (if you have a Premium LinkedIn account) or you must first send a connection request and have it accepted.

Once connected, follow these steps:

1. Navigate to the candidate/contact’s profile >> Click on the LinkedIn tab to start a conversation.

Note: If you have less than 50 API requests, the messages will be fetched directly (if available).

If your API requests are between 51–70, you’ll need to click the "Start Conversation" button to send/view messages.

If you’ve made more than 70 API requests, the "Start Conversation" button will appear along with a warning message: “You’re reaching the daily limit set by LinkedIn for retrieving conversations. Exceeding this limit could risk blocking your LinkedIn account.”

2. Type your message or insert Message template and optionally insert placeholders for personalization >> Click Send to deliver the message.

3. When a new message is received, a Load New Message button will appear within a minute or two. Click this button to view real-time updates.

4. You can also download the files sent by the candidate/contacts.

📩 InMail Capabilities for Recruiter Lite users

  • If you have a LinkedIn connection, you can send a normal LinkedIn message and can start InMail as well.

  • If you don't have a LinkedIn connection with the desired candidate/contact, then:

    1. You can start InMail.

    2. You need to make a manual connection with the candidate/contact.

  • You can either create InMail Threads or chat in an existing thread.

📩 InMail Capabilities for Sales Navigator Core users

  • If you have a LinkedIn connection, you can send a normal LinkedIn message.

  • If you don't have a LinkedIn connection with the desired candidate/contact, then:

    1. You can start InMail.

    2. You need to make a manual connection with the candidate/contact

  • For Sales Navigator, new InMail threads can not be created currently.

📩 InMail Capabilities for Career/Business users

  • If you have a LinkedIn connection, you can send a normal LinkedIn message.

  • If you don't have a LinkedIn connection with the desired candidate/contact, then:

    1. You can start InMail.

    2. You need to make a manual connection with the candidate/contact.

  • InMail isn't available for connected prospects on Premium Career/Business plans.

  • New InMail threads can not be created on Business/Career plans. The messages will continue in the existing thread.

📩 Other InMail use-cases

  • You will be able to see the syncing of messages from the paid version of LinkedIn.

  • You will not be able to message a second-degree non-connection, and in this case, only InMail messaging is possible.

  • You will be able to see the credits count when sending InMail messages.

  • If you are blocked by the prospect, then you will not be able to send any messages.

👀 View teammates' LinkedIn message history

You can view the message histories of other teammates but cannot send messages on their behalf.

Note: If you are using the Classic/Free LinkedIn account, to view the message histories of other teammates with a specific candidate/contact, you need to be connected with the specific candidate/contact on LinkedIn.

If you are on a LinkedIn Premium plan, you will be able to view the message histories of other teammates regardless of whether you are connected with the candidate/contact.

1. Go to the LinkedIn Messages tab in a candidate/contact’s profile.

2. Use the search bar to select a teammate and view their conversation history.

🔒 Manage who can see your LinkedIn conversations

To help you manage the privacy of your LinkedIn conversations, the “Hide My Messages” option in the LinkedIn Integration settings gives you more control over who can view your LinkedIn conversations. This feature allows you to keep your messages with prospects private from other users in your account, ensuring sensitive communications remain confidential.

Here’s how you can use it:

  1. Click on the Profile icon and select the LinkedIn Integration tab.

  2. In the LinkedIn card, turn the Hide Your Messages toggle on or off based on your preference.

  • Toggle ON 🔐 – You can see both your own LinkedIn messages and those sent by other users to the same prospect. However, your messages will not be visible to other users.

  • Toggle OFF 🔓 – All users can see the complete message history with the prospect, regardless of who sent the messages.

Note

  • The toggle is only visible when the LinkedIn Integration is purchased and your LinkedIn account is connected.

  • The toggle works on a per-user basis, so each user can individually choose to hide or show their own messages at any time from the LinkedIn Integration settings.

💲 How to purchase the LinkedIn messages integration?

1. Navigate to the Admin Settings --> Plans & Billing:

2. Click on the "Edit Current Plan" button on the first page:
​

3. Scroll down to the bottom of the page to find the LinkedIn integration section and add it to your subscription.

Hope this helps! 😊

🤔 FAQs

Why can’t I automatically start conversations?

  • You can directly communicate with the candidate/contact by clicking on the LinkedIn tab on the candidate/contact record, and you will be able to see the messages (if you have any) directly. However, if the API Requests are between:

    • 51-70: Then you will need to click on the “Start Conversation” button to view the messages.

    • 70+: You will be able to see the “Start Conversation” button with a warning message as:"You’re reaching the daily limit set by LinkedIn for retrieving conversations. Exceeding this limit could risk blocking your LinkedIn account."

Can teammates reply to messages on my behalf?

No, your teammates can only view your messages and cannot message on your behalf.

If my LinkedIn account is created via direct Google sign-up, can I connect it to Unipile LinkedIn integration in Recruit CRM?

No, accounts created via direct Google sign-up CANNOT be connected to Unipile at this time. To enable the connection, you’ll need to manually set a password in your LinkedIn account settings.

If I link LinkedIn, would my Recruit CRM search engine search in the messages of LinkedIn?

No, because we do not store the messages on our end, we just use Unipile’s API to stream it real-time.

Is it possible to buy the LinkedIn Messages Integration for specific users only?

No, it’s an account-wide add-on.

Can I upload only from a date onwards my LinkedIn Messages?

No, currently this is not possible because we do not store the messages on our end, we just use Unipile’s API to stream it real-time.

If I send a LinkedIn message to the candidate out of RecruitCRM, maybe something personal, will this get into RecruitCRM? Is there a way to bypass RecruitCRM for this case, such as personal or confidential messages?

No, Unipile will retrieve all messages sent to and from the LinkedIn account synced in the system, there’s no way to bypass anything.

How to cancel LinkedIn messages integration?

Here's how you can cancel the linkedin integration:

Navigate to the Admin Settings --> Plans & Billing:

Click on the "Edit Current Plan" button on the first page:

Scroll down to the bottom of the page to find the LinkedIn integration section and click on "Edit subscription".

And click on "Cancel Subscription".

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