Recruit CRM Credits provide a shared credit balance that can be used across multiple credit-based features within Recruit CRM, including:
• Data Enrichment.
• Job Posting via VONQ.
• Calling and SMS.
• AI Job Candidate Matching
• AI Sourcing
• Job Change Alerts
• Backdoor Hiring Alerts
• AI Edits in the Resume Formatting Agent
• LinkedIn Integration
• Advanced Analytics
• Workflow Automation (Workato)
• Recruit CRM Meeting Notetaker
• Timesheets
• WhatsApp Integration
Recruit Craft and the Additional 10k Records add-on are not part of the Recruit CRM Credits system and continue on their existing billing.
Depending on your subscription plan, you'll receive a monthly allocation of complimentary credits that can be used across supported features.
This gives you the flexibility to use your monthly credits where they're most valuable for your recruitment workflow.
Monthly Complimentary Credits
Business and Pro plan users receive complimentary Recruit CRM Credits every month based on the number of purchased user licenses on your account.
Plan | Monthly billing | Annual billing |
Free | 10 credits | 10 credits |
Pro | 100 credits/user/month | 1,200 credits/user/year |
Pro: Emerging Market | 50 credits/user/month | 600 credits/user/year |
Business | 200 credits/user/month | 2,400 credits/user/year |
Business: Emerging Market | 100 credits/user/month | 1,200 credits/user/year |
Enterprise | 2,000 credits/user/month | 24,000 credits/user/year |
Enterprise: Emerging Market | 1,000 credits/user/month | 12,000 credits/user/year |
📌 Please note: Free credits are automatically allocated based on your plan and purchased seat count. They expire at the end of your billing cycle and do not roll over.
Where can Recruit CRM Credits be used?
Your Recruit CRM Credits can be used across several features. The number of credits deducted depends on the feature and the action you perform.
Data Enrichment: 1 credit for a work email (contact), 3 credits for a personal email (candidate), 4 credits for a phone number (either entity).
Job Posting via VONQ: 25 credits per job posting.
Calling and SMS: Credits are deducted based on the existing calling and SMS pricing.
AI Sourcing:
Filter-based search: 1 credit per results page (up to 100 results).
Natural language search: 3 credits per results page (up to 100 results).
Job-based search: 3 credits per results page (up to 100 results).
AI Job Candidate Matching:
Matching: 3 credits per results page (up to 100 results)
Refining criteria: Re-running the search after refining the matching criteria consumes 3 credits again.
Refreshing matches: 2 credits when the refresh finds new matching candidates.
Job Change Alerts: 1 credit per update, charged when you accept the job change update.
Backdoor Hiring Alerts: 5 credits per unlocked record from the Backdoor Hiring report.
AI Edits in the Resume Formatting Agent: 0.5 Recruit CRM credits per edit.\
LinkedIn Messages Integration: 150 credits per user per month, or 1,500 credits per user per year. You can purchase the LinkedIn Messages Integration for specific licenses as needed.
Advanced Analytics: 300 credits per user per month, or 3,000 credits per user per year.
Workflow Automation: Your existing task bucket is converted to an equivalent credit charge (for example, a 1,000-tasks/month bucket becomes 500 credits).
Meeting Notetaker: 9 credits per hour of usage, with no credits deducted for meetings lasting less than 1 minute. Learn more about Meeting Notetaker credit usage here.
WhatsApp Integration: 100 Recruit CRM Credits per connected user/per month or 1,000 credits per user per year.
Once enabled:WhatsApp access remains active for 30 days.
Access automatically renews after 30 days if the option remains enabled.
If disabled before renewal, no additional credits are deducted, and access ends at the end of the current period.
You can purchase the WhatsApp Integration for specific licenses as needed.
Timesheets: Credit consumption is based on the number of contractors billed during the calendar month.
How to check your Recruit CRM Credits
Here is how you can access your Credits within Recruit CRM:
Navigate to Admin Settings and click on Recruit CRM Credits.
From this page, you can:
• Export Logs of your usage
• View your Data Enrichment and AI Sourcing usage logs
📌 Please note: This page will be deprecated on November 30, 2026. Historical Data Enrichment and AI Sourcing logs from before the Credit Log was released will not be migrated to the new Credit Log page and will remain available only on this page until it is deprecated.
If you need to retain these historical logs, please export them before November 30, 2026.
Viewing and managing your credits: the Credit Log
The Credit Log page replaces the existing Recruit CRM Credits page, currently available in Admin Settings. It provides a combined view of your free, recurring, and non-expiring credits, along with a detailed log of credit usage across different features. Expand each row to view additional usage details.
Export the credit log: Account Owners and users with access to the Credit Log can export the credit usage data.
Schedule credit log emails: Account Owners can schedule the credit log to be emailed on a recurring basis, similar to Audit Logs.
How are credits consumed?
When you use a credit-based feature, Recruit CRM automatically consumes credits in the following order:
Free / Complimentary credits - auto-allocated by plan and seat count, expire at the end of your billing cycle, don't roll over.
Recurring Subscription credits - purchased monthly or annually, also expire at cycle end and don't roll over.
Auto-Reload and Non-Expiring credits - never expire and carry forward indefinitely.
This ensures your oldest, soonest-to-expire credits are always used before anything permanent.
How to buy more credits
To buy more credits, go to Admin Settings > Plans & Billing and click on Edit Current Plan.
From here, you can buy any of the following three types of credits:
1. Recurring Credit Subscription (monthly or annual)
Buy a recurring credit subscription in the amount you choose as there's no fixed package to pick from, you enter the number of credits directly. This is independent of whether your main Recruit CRM plan is monthly or annual: you can subscribe to a monthly credit subscription, an annual one, or both at the same time. Each has its own billing cycle and can be cancelled separately from the other.
Monthly recurring: minimum 100 credits
Annual recurring: minimum 1,000 credits
Once subscribed, you're billed the same amount on each renewal date, and the credits are added automatically.
2. Auto-Reload
If you're not sure how many credits you'll need, Auto-Reload automatically tops up your account when your total balance (free + recurring + non-expiring credits combined) drops to a threshold you set. You choose both the threshold and the reload amount, and you can cap how many times it triggers per month (up to 15). Auto-Reload requires at least one active recurring credit subscription; if that subscription is cancelled or a payment fails, Auto-Reload won't trigger.
3. Non-Expiring Credits (one-time purchase)
If you don't want to commit to a recurring subscription, you can buy non-expiring credits as a one-time purchase. These also cost 25% more per credit than recurring subscription credits, but they never expire and carry forward indefinitely.
📌 Please note: Any single purchase- recurring, Auto-Reload, or non-expiring is capped at 500,000 credits or $50,000, whichever comes first. You cannot purchase more credits once this amount has been hit.
Estimating your credit needs
On the same page, use the Credit Calculator to estimate how many credits you’ll need based on your expected usage. Enter the expected usage for each add-on, such as LinkedIn Integration for 5 users, 100 AI Sourcing searches per month, and 100 Data Enrichment records, and click Estimate Credits.
The calculator shows the recommended number of credits based on your expected usage, as both a monthly and an annual amount. Select Monthly or Annual under Recommended Credits to add those credits to your bill, then review and complete your purchase.
Upgrading or downgrading your recurring credit subscription
Upgrade: The higher credit plan takes effect immediately. You’ll only be charged for the prorated difference for the remaining days in your current billing cycle, and the additional credits are added accordingly. From your next renewal, the full subscription amount and credit allocation will apply.
Downgrade: Your current subscription and credits remain unchanged until the next renewal. At renewal, the lower subscription amount and corresponding credit allocation will take effect.
Frequently Asked Questions
Which plans receive complimentary Recruit CRM Credits?
Which plans receive complimentary Recruit CRM Credits?
Complimentary Recruit CRM Credits are available on all plans, including Free, Pro, Business, and Enterprise (and their Emerging Market variants). The allocation amount varies by plan.
Which features use Recruit CRM Credits?
Which features use Recruit CRM Credits?
Recruit CRM Credits can be used for:
• Data Enrichment.
• Job Posting via VONQ.
• Calling and SMS.
• AI Job Candidate Matching
• AI Sourcing
• Job Change Alerts
• Backdoor Hiring Alerts
• LinkedIn Integration
• Advanced Analytics
• Workflow Automation (Workato)
• AI Edits in the Resume Formatting Agent
Do my complimentary credits depend on the number of users?
Do my complimentary credits depend on the number of users?
Yes. Complimentary credits are allocated per purchased user license, so your total monthly credit allocation increases with the number of users on your account.
In what order are credits consumed?
In what order are credits consumed?
Recruit CRM first uses your complimentary (Free) credits, followed by any purchased Recurring Subscription credits, and then any Auto-Reload or Non-Expiring credits on your account. This ensures your oldest, soonest-to-expire credits are always used before anything permanent.
Conclusion:
Recruit CRM Credits provide a flexible way to use AI, enrichment, communication, job advertising, analytics, and automation features from a shared credit balance. By understanding how credits are allocated and consumed, you can make the most of your available credits across the platform.