What does this feature do & when to use it?
Recruit CRM has partnered with Nylas.com to power our email services.
Recruit CRM displays the same emails that exist in your email provider’s mailbox, across all folders (Inbox, Sent, Trash/Bin, Junk, etc.). When an email is permanently deleted from your native mailbox, it is also removed from Recruit CRM and will no longer appear there.
Before you begin:
Your email account must be connected to Recruit CRM.
You must have access to your native mailbox (for example, Gmail, Outlook, or another email provider).
You need permission in your email provider to delete and permanently remove emails from all folders, including Trash, Bin, or Junk.
📧 How to delete emails from Recruit CRM?
Open your native mailbox (for example, Gmail or Outlook) where the email account connected to Recruit CRM is hosted.
Locate the email you want to remove from Recruit CRM in your Inbox, Sent, or any other folder.
Delete the email from that folder using your email provider’s standard delete option.
Go to your email provider’s Trash, Bin, or Junk folder (the folder name depends on your email service).
Find the same email in Trash/Bin/Junk and delete it again so it is permanently removed from your mailbox.
Wait for the sync between your mailbox and Recruit CRM to complete; once the email is permanently deleted from your native mailbox, it will no longer be visible in Recruit CRM.
As Recruit CRM mirrors your entire mailbox, the "All Emails" tab comprises the emails present in all the different folders in your native mailbox, including the bin. Thus, to ensure the emails do not show up in Recruit CRM, you have to delete them permanently.
Troubleshooting
Problem: An email still appears in Recruit CRM after I deleted it from my inbox.
Problem: An email still appears in Recruit CRM after I deleted it from my inbox.
Likely cause: The email is still present in your Trash, Bin, or Junk folder in your native mailbox.
What to check:
Open your email provider and check the Trash, Bin, and Junk folders for the same email.
Resolution:
Permanently delete the email from these folders.
Wait for the mailbox to sync with Recruit CRM and refresh the All Emails view.
FAQs
Can I delete emails directly from Recruit CRM?
Can I delete emails directly from Recruit CRM?
No. Because Recruit CRM mirrors your mailbox, you must delete emails directly from your native mailbox (such as Gmail or Outlook). Once deleted there (including from Trash/Bin/Junk), they will disappear from Recruit CRM.
Conclusion:
To delete emails from Recruit CRM, always remove them permanently from your native mailbox, including any Trash/Bin/Junk folders, so they no longer appear in the mirrored All Emails view.