Are you unable to connect your email within Recruit CRM or have an error message that reads "Need Admin Approval", as shown in the image below?
Fear not, we have you covered! Simply follow the instructions below, and you'll be good to go :)
You need to have Admin permissions in your Microsoft Account to grant Admin Consent to an enterprise application in the Azure Portal.
To give admin consent to Recruit CRM on the Azure portal, please follow the steps below.
Granting Admin Consent to Recruit CRM on Azure
1. Sign in to the Azure portal.
2. In the search bar of your Azure Portal, type "Enterprise Applications" and select the option that appears.
3. Ensure that “Recruit CRM Nylas” is present on the list, then click on the "Activity" dropdown and select “Admin Consent Request”:
Please note: You will only see Recruit CRM Nylas on the application list if you attempt to connect your email ID during that period, i.e. it should be real-time.
5. Click on “Recruit CRM Nylas” under the pending invitations tab.
6. Click on “Review Permissions and Consent” on the dialogue box that pops up and then grant all the permissions.
Once the admin consent is granted, you can then head over to email settings in Recruit CRM to connect your email.
To grant tenant-wide admin consent in Enterprise apps, you can refer to Microsoft's documentation on the same.)
If still unable to link the email after following the steps above...🤔
If you or one of your users are still unable to link your email to Recruit CRM after following the steps outlined above, please follow the next steps.
1. Navigate back to your "Enterprise Applications" section of your Azure portal, click on the "Security" drop-down, and open the "Consent and permissions" section:
2. Once there, a new drop-down menu will appear. Please select the "User Consent Settings" option. There, choose the "Allow user consent for apps" option which basically enables all users to grant the app access to organizational data and allows them to log in.
Once this setting is configured, ask the user to close Recruit CRM and attempt to reconnect their email by entering their email settings in their account.
3. If the user still cannot connect their email after the second step, return to the "Consent and Permissions" window, click on "Admin Consent Settings", and apply the following changes to the settings:
With this change, users trying to connect their email account to Recruit CRM will have the option to send a request to the admin, who can then approve it.
4. After making changes in the "Admin Consent Settings", the admin must disconnect and reconnect their email in Recruit CRM from their email settings. When reconnecting, ensure the admin checks the checkbox shown below.
After this, all users within the Microsoft organization account should be able to connect their email to Recruit CRM.
Hope this helps :)