If users in your organization see a "Need admin approval" error when connecting their email to Recruit CRM, an Azure admin needs to grant the required permissions in the Microsoft Azure Portal. This article walks you through the complete process — from signing in to confirming that access has been successfully granted.
Before you begin:
Please note: You need to have Admin permissions in your Microsoft Account to grant Admin Consent to an enterprise application in the Azure Portal.
Important: The Recruit CRM application (labeled Recruit CRM-v3) will only appear in the Enterprise Applications list if a user has already attempted to connect their email in Recruit CRM. Make sure a user triggers that connection request before you proceed.
Grant Admin Consent Directly to the Application
This is the primary method for granting Recruit CRM the permissions it needs. Follow these steps as an Azure admin.
Step 1: Sign In to the Azure Portal
Go to portal.azure.com and sign in using your administrator account credentials. Click Sign in now.
Step 2: Navigate to Enterprise Applications
From the Azure home screen, search for "Enterprise applications" in the top search bar, or locate it in the left-hand navigation menu. Click on Enterprise applications.
You will land on the Enterprise applications | All applications page, listing every application connected to your organization's tenant.
Step 3: Find and Open Recruit CRM
In the applications list, locate Recruit CRM-v3. Click on the application name to open it.
Step 4: Open Users and Groups
Inside the Recruit CRM-v3 application page, click on Users and groups in the left-hand menu under the Manage section. This shows which users and groups currently have access to the application.
📝 Note: If you cannot find Recruit CRM in the list, make sure a user in your organization has first attempted to connect their email within Recruit CRM. This action registers the application in your Azure tenant.
If you need to add more users or groups to the application, use the + Add user/group button at the top of this page.
Step 5: Navigate to Permissions
In the left-hand menu, scroll down to the Security section and click on Permissions. This page lists all permissions that have been granted to Recruit CRM for your organization.
Step 6: Grant Admin Consent
On the Permissions page, click the "Grant admin consent for [your organization]" button. A confirmation dialog will appear — review the requested permissions and click Accept to grant consent on behalf of all users in your organization.
✅ Tip: Granting admin consent means all users in your organization can use Recruit CRM with the required Microsoft permissions (such as accessing email and calendar data) without needing to individually consent. This is a delegated permission granted at the tenant level.
After granting consent, check both the Admin consent and User consent tabs to verify that permissions are correctly listed.
Step 7: Review User Consent Settings
Click on Admin consent requests. Under My Pending Tab, click on "RecruitCRM-v3" and then click Review permissions and consent.
✅ Tip: After granting admin consent, navigate back to the Recruit CRM-v3 Permissions page and confirm that permissions appear under the Admin consent tab. Users in your organization can now connect their email in Recruit CRM without the "Need admin approval" error.
Conclusion:
Once admin consent has been successfully granted, your team members will be able to connect their email accounts to Recruit CRM without any interruptions.