What this feature does and when to use it?
This feature lets you monitor which emails have been opened so you can prioritize follow-ups and understand engagement. You can use this feature when:
You want to see when candidates or contacts open your emails.
You want real-time notifications when emails are opened.
Important Note: Email tracking in Recruit CRM shows how many times an email was opened, but the email tracking pixel does not identify whether the email was opened by the sender or the receiver. The tracking pixel gets triggered when the email is clicked/opened.
Before you begin:
The tracking pixel will be added for emails when the Track Sent Emails toggle is enabled in your profile settings.
Here is how to add the email tracking pixel:
1. Navigate to the top left corner of the screen and click on your profile avatar.
2. Ensure that the "Track Sent Emails" toggle is set to 'ON'. Enabling this toggle will automatically insert a pixel (an invisible image) into every email sent from Recruit CRM, allowing you to monitor when recipients open the email.
How does email open tracking work in Recruit CRM?
When you send an email from Recruit CRM, a small "invisible" image of 1 Px is attached to your email. The person receiving your email never sees the image.
For email open tracking to work, your recipient's email service provider should allow images to be displayed. For some email clients, it is on by default but for some email clients like Zoho, you might get options like the one in the image below:
Once your recipient clicks on 'Display now', that particular email will be tracked and you will get a notification about your email being opened on Recruit CRM.
If your recipient doesn't click on the display image, your email won't be tracked & you will not receive any notification on Recruit CRM.
How to track opened emails in Recruit CRM?
1. Open your mailbox in Recruit CRM and locate the Opened section. This section tracks and displays emails that have been opened.
Use the notification panel in Recruit CRM to see real-time notifications for the most recent emails that have been opened.
Troubleshooting
Problem: You are not receiving any email open notifications in Recruit CRM.
Problem: You are not receiving any email open notifications in Recruit CRM.
Likely cause: The tracking pixel is not enabled, or the recipient’s email client is blocking images.
What to check:
Confirm that the Track Sent Emails toggle in your profile settings is set to On.
Check whether the recipient’s email client requires them to click “Display now” or a similar option to load images.
Resolution path: Enable the tracking toggle in your profile, then resend the email.
🤔FAQs
Does the recipient see the tracking pixel?
Does the recipient see the tracking pixel?
No. The person receiving your email never sees the image. It is a small, invisible 1-pixel image added only for tracking purposes.
Conclusion:
By enabling the tracking toggle, understanding how image display affects tracking, and using the Mailbox and notification panel, you can monitor engagement and follow up at the right time. If you need more help, you can contact our support team.
Hope this helped :)