What this feature does and when to use it?
IP whitelisting in Recruit CRM lets you specify a list of trusted IP addresses that are allowed to access your Recruit CRM account to help protect your organization’s data from unauthorized access.
When IP whitelisting is enabled:
Recruit CRM checks the IP address of each login attempt. If the IP address is in your trusted list, the user can log in (subject to their normal credentials).
If the IP address is not in the trusted list, the user will see an IP restriction error and will not be able to log in.
You can use this feature when you want to:
Allow logins only from your office network or company VPN.
Prevent unauthorized access from unknown or public networks.
Strengthen compliance with internal security policies that require IP-based access control.
Before you begin:
Note
This feature is available only on the Business Plan and Enterprise plan.
Only the Account Owner and users on the Custom roles with permissions to access 'Account' settings in the Admin Settings have access to this feature.
The IP address restriction is applicable for all users except the Account Owner. But if you do not wish to have the IP restriction for certain users on your team, you can create a custom role and disable the IP Restriction for just the users on this role.
You can create the custom roles from Admin Settings > Users > Roles & Permissions. Here is a quick article on creating custom roles: Creating Teams & User Roles in Recruit CRM.
Step-by-step instructions
To whitelist an IP address:
1. Go to Admin Settings and open Account under Account Management.
2. On the Account Management page, scroll down until you see the IP Whitelisting section and you'll see the box where you can add the trusted IP addresses.
The system will automatically show your current IP address there, so you can easily add it to your trusted list.
3. You can enter the trusted IP addresses in the box and once complete, click outside the text box to save the IP restriction settings.
After you have set this up, users will be restricted from logging in from IP addresses that have not been whitelisted. If a user tries to log in, from an IP address that is not marked as trusted, they will get the following error:
Troubleshooting
Problem: User cannot log in and sees an IP restriction error
Problem: User cannot log in and sees an IP restriction error
Likely cause: The user is trying to access Recruit CRM from an IP address that is not whitelisted.
What to check:
Confirm the user’s current IP address (ask them to share their IP).
Compare the user’s IP address with the list of trusted IP addresses in Admin Settings > Account > IP Whitelisting.
Check whether the user is assigned to a custom role with IP restriction disabled.
Resolution:
Add the user’s IP address to the trusted IP list, or
Ask the user to connect via a whitelisted network (for example, office or VPN), or
Assign the user to a custom role where IP restriction is disabled, if appropriate.
Conclusion:
IP whitelisting in Recruit CRM helps control which IP addresses are allowed to access your account to improve data security and manage login access for your teams.
Hope this helps!