In Recruit CRM we give you the ability to hide all email communication with specific Candidates/ Contacts or a specific domain of your choice from the rest of your team by making their email IDs confidential.

(Note: Only users on Admins and Account Owners can Block email IDs)

Once you add the email ID of a Candidate/Contact or domain to the list of Confidential mails all email communication with them will be hidden from the "Related Emails" tab and in the "Sent Email Conversations" KPI in "Team Performance Reports" and will be visible only in your personal mailbox within RecruitCRM.

Note: Making an email ID or domain confidential is account-specific. All email exchanges within them and any user on your account will be hidden from the rest of the users.

To block a specific email ID/Domain:

  1. Click on your Profile icon and go to your Email Settings

  2. Switch to the "Block Emails/Domains" tab

  3. Now click on the green "Add to Block List" button

  4. In the following pop-up menu, you can type in the name or email ID or Domain that you wish to block

  5. Select the email ID of the Candidate/ Contact or Domain you wish to block and hit "Save"

Once you block the email ID of a specific candidate/contact, you will see the following message under the "Related Emails" tab of that profile:

Whereas, if you block the domain, you will see the following message under the "Related Emails" tab of that profile:

You will also see a "Block" tag for their email communication inside your mailbox and in the "Team Performance Report":

The contents of the email will be hidden from your team under the "Sent Email Conversations" KPI under "Team Performance Report" as seen below:

To Unblock/ remove an email ID or Domain from the list of Confidential email IDs:

  1. Click on your Profile icon and click on Email Settings.

  2. Switch to the "Block Emails/Domains" tab

  3. You'll find an "Unblock" button next to the email IDs and domains that are Blocked.

3. You can search for the blocked email id or domain from the search bar. Now click on the "Unblock" button next to the email ID that you wish to unblock.

4. This will successfully Remove the email ID or the domain from the Blocked emails/domain!

Feel free to reach out to us using the blue chatbot on the bottom-right of your screen if you have more questions :)

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