What this feature does and when to use it?
Recruit CRM can send acknowledgment emails to candidates automatically, so you no longer have to send each "Thank You for Applying" email manually. Each form has its own setting: job applications are controlled from Job Application Form Settings, and talent pool sign-ups from Talent Pool Page Settings. In both cases, you choose an email template and the sender, then save the email trigger.
Use this feature when:
You want every job applicant to receive an automatic thank you for applying email after submitting your job application form.
You want talent pool joiners to receive a confirmation email after submitting your talent pool form.
How to send automated emails to your job applicants?
1. Navigate to the Admin Settings --> Job Application Form Settings:
2. Under the 'General Page Settings' tab, scroll down to the 'Send Automated Emails to Candidates' section.
3. Select an existing email template from the list, or select Create Email Template to create a new one. To learn more, see How to Create, Edit, and Manage Email Templates in Recruit CRM.
Choose the sender of the email from the list and hit the 'Save Email Trigger' button:
Please note that if you have more than one email ID connected, the email trigger will be sent from the 'Default Email Address' as set in the 'Email Settings'.
To send from a second connected email address, turn on the Mark as Default toggle for that address in Email Settings.
While creating a new email template, the 'Template for' section to set this automation should always be selected as 'Automated Workflow Candidate Email':
4. Select Save Email Trigger to activate the automation.
How to send automated emails to your talent pool joiner?
1. Navigate to the Admin Settings --> Talent Pool Page Settings:
2. Under the 'Appearance Settings' tab, scroll down to the 'Send Automated Emails to Candidates' section:
3. In that section, you can either choose an existing email template or create a new one by clicking on the green 'Create Email Template' button.
Choose the sender of the email from the list.
4. Select Save Email Trigger to activate the automation.
Please note that the system sends the automatic talent pool email to a specific email ID only once. This means that if a candidate with the same email ID submits the form again, they won't receive the email again.
Troubleshooting
Problem: A talent pool joiner does not receive a confirmation email when they submit the form again.
Problem: A talent pool joiner does not receive a confirmation email when they submit the form again.
Likely cause: The automatic talent pool email is sent to each email address only once.
What to check: Verify whether the candidate used the same email address in an earlier submission.
Resolution: Resend the email manually as the automatic talent pool email is sent to each email address only once.
FAQs
Which email template can I use for these automated emails?
Which email template can I use for these automated emails?
You can select an existing email template or create a new one using Create Email Template in the relevant section. When you create a template for job application emails, set Template for to Automated Workflow Candidate Email.
Which email address is used to send job application emails?
Which email address is used to send job application emails?
If more than one email ID is connected, the email trigger is sent from the Default Email Address set in Email Settings.
Will a candidate who joins the talent pool more than once get multiple emails?
Will a candidate who joins the talent pool more than once get multiple emails?
No. The automatic talent pool email is sent to each email address only once. If the same person submits the form again, they will not receive the email again.
Conclusion
Automated thank you for applying emails let you acknowledge job applicants and talent pool joiners consistently, without manual effort. If you need further assistance, contact your Account Manager or use the chat icon at the bottom right of your screen to reach Recruit CRM support.