Recruit CRM Product Updates (September'26)

Here’s a roundup of the latest product updates released in September 2026. Take a look at what’s new and how it can help you get more done.

Recruit CRM can automatically detect when a candidate or contact changes jobs, helping you keep employment information up to date without manually checking profiles. You can review detected changes, compare the current and new employment details, and update profiles individually or in bulk.

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Recruit CRM can identify potential backdoor hires when a candidate joins an organization they were previously assigned or submitted to, but no placement was recorded. Your team can review potential cases, track their status, create follow-up tasks, and record any recovered placement fees.

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Updated AI Sourcing and Candidate Matching tools help you find stronger candidates across your Recruit CRM database and more than 800 million external profiles. Search using natural language, job-based searches, or filters, then use AI Matching to rank candidates with a 0-100 match score and view the reasoning behind each result. You can refine your criteria and continue exploring matches without rebuilding the search from scratch.

AI Sourcing: View article

AI Job - Candidate Matching: View article

Recruit Craft includes a built-in content management system for managing blogs, team profiles, testimonials, SEO, and more. AI-powered content generation also helps your team create and maintain website content more efficiently.

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Your Task filters stay exactly as you left them when you log out and log back in.

Any filter changes made in Quick View or other filter options are now saved and persist across login/logout sessions.

When you're mentioned in a candidate note added from within a job, notifications now show the Job Name and Company Name, so you can quickly understand the context without opening the note.

Works everywhere you can add a candidate note within a job's candidate pipeline.

Only the job/company from the pipeline where the note was actually added is shown; manually added associations are not included.

Click here to learn more about this update.

AI Candidate - Candidate Matching gives you more insight into candidate matches and faster ways to review results. You can see detailed match analysis across Function, Skills, Level, Trajectory, Domain, and Location to understand why a candidate matches. You can also refresh matching results using the latest candidate and job information, search within results by Name, Job Title, or City, and navigate between matched candidates without leaving the AI Candidate - Candidate Matching screen. Additionally, AI Matching supports multiple languages for both search and reasoning.

Click here to learn more about this update.

The Resume Formatting Agent lets you refine generated resumes using AI instructions, voice commands, or manual edits, without generating the resume again.

You can review and restore previous AI-edited versions during an editing session, include up to 10 default or custom candidate fields plus Candidate Owner details, and

save an updated resume while retaining the previous version in Files.

AI edits: 0.5 Recruit CRM credits per edit.

Manual edits and restoring previous versions: No credits consumed.

Click here to learn more about this update.

You can view SMS message logs directly in the Mailbox, making it easier to keep track of your SMS communication in one place.

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Call transcripts can be retrieved directly through the Recruit CRM API. You can use the transcript_required parameter in the Find Call Log by ID endpoint.

When transcript_required is set to true you can retrieve the full transcript text along with transcript segments and their timestamps.

Click here to learn more about this update.

You can add attachments while editing Standard Email Templates. Once configured, the attachments will automatically be included whenever the template is used to send an email.

The Sequence selection pop-up displays the Active Enrollments count when enrolling candidates or contacts. This provides better visibility into the current enrollment load across sequences, helping you make more informed decisions when selecting a sequence.

Click here to learn more about this update.

You can enroll candidates and contacts into sequences that do not contain email steps, such as sequences with only Tasks, SMS, or LinkedIn steps, without email-specific validations blocking enrollment. An email address, email opt-in status, or an active email connection is no longer required for these sequences, making it easier to enroll prospects without unnecessary restrictions.

You can unlock candidate and contact email addresses and phone numbers directly from your AI assistant through Recruit CRM MCP.

Primary results populate the relevant fields, while additional results are saved as notes. The same permissions and eligibility checks as in-app enrichment apply, and both use your shared account credit balance.

Credits are consumed only when enrichment successfully populates a field:

Contact work email: 1 credit

Candidate personal email: 3 credits

Candidate or contact phone number: 4 credits

Searching for Notes, Tasks, or Meetings by record now returns all associated activities, including both primary and linked relationships.

You can also search Call Logs by Job and Deal, alongside Candidates, Contacts, and Companies.

Activities created or updated through MCP are recorded under the connected user, while Tasks and Meetings can still be assigned to another teammate

Click here to learn more about this update.

MCP access can be configured at the role level with more granular permissions, giving you better control over what users can do through MCP.

Click here to learn more about this update.

You can enable voicemail for any purchased phone number, choose a custom or default greeting, and let callers leave messages of up to 3 minutes.

Recordings appear in the call log with playback, download options, and transcript support. You’ll also receive an in-app notification when a voicemail arrives.

When voicemail is enabled, calls received outside working hours now create a Missed Call log.

Click here to learn more about this update.

Empty fields are automatically updated before the Duplicate Candidate Comparison section appears, so you only see fields where existing data can actually be overridden.

This makes the comparison experience cleaner and more focused on the fields that need your review.

Click here to learn more about this update.

A new public API endpoint lets you count how many candidates match a specific set of search filters without exposing their profiles or resumes.

This is useful for building client-facing search experiences where you want to display the number of matching candidates while keeping candidate data private.

Click here to learn more about this update.

You can reorder the position of Note, Call, Task and Meeting Types, as earlier the position was fixed. Once positions are reordered, you can see the reordered position when applying those types while creating any activity.

Separate Notes and Call Log Tabs from Activity Sidebar for All Entities

The notes and call logs tabs are available as separate tabs. Making it easier to view and manage each activity type independently.

Recruit Craft offers advanced design controls for sizing, hover, active and focus states, customizable shadows, and gradient or image fills.

You can also set different values for Mobile, Tablet, and Desktop to fine-tune how your website looks across devices

Click here to learn more about this update.

Candidate Terms, SMS Terms, and the EEO Policy are displayed in the Candidate Portal’s Save & Apply flow based on your account settings. Candidate consent is captured using the same behavior as the existing Job Application form, ensuring consent is recorded regardless of where the candidate applies.

Click here to learn more about this update.

When marking a Candidate or Contact as Off-Limits, you can now choose whether to unenroll them from their active sequences or keep them enrolled. The same option is available when marking multiple records as Off-Limits. When marking a Company as Off-Limits, you can also choose to mark its associated Contacts and/or Candidates as Off-Limits. If any of these records are enrolled in active sequences, a pop-up displays the number of affected records. Additionally, the new unenroll_from_sequences API setting allows you to control this behavior. It is disabled by default and is also supported through Workato and Zapier.

Click here to learn more about this update.

That’s a wrap on September’s updates! Explore these updates in Recruit CRM and make the most of the latest features and enhancements in your everyday workflow.