What this feature does and when to use it?
The Hide Your Emails feature allows you to keep your email conversations with candidates and contacts private from other users on your Recruit CRM account.
When enabled, emails associated with your connected mailbox are removed from the Related Emails tab and are excluded from the Sent Email Conversation KPI in Team Performance Reports. These email conversations remain visible only within your personal mailbox in Recruit CRM. The setting applies to both past and future emails associated with the mailbox while it remains enabled.
When disabled, previously hidden emails automatically become visible again in the Related Emails tab, and past email visibility is updated retroactively to reflect the new setting.
This feature is especially useful when:
• You want to keep your email conversations with candidates or contacts private from other team members.
• You need to restrict access to email communication for confidentiality or compliance reasons.
Please Note: The Hide Your Emails feature will hide all your email conversations in the Related Email tab. If you choose to hide your emails, you and your teammates will not be able to see any of the emails with candidates/contacts.
Step-by-step instructions
Turn on Hide Your Emails:
Click your profile picture at the top right corner.
Select Email Settings from the menu to open your email configuration page.
Ensure your email account is connected to Recruit CRM. If your email is not connected, connect it first to access this setting.
In Email Settings, locate the Hide Emails toggle.
If you have multiple email accounts connected, choose whether you want to hide conversations from all connected email accounts or from a specific email address only.
📌 Please note: Multiple email connections are available on the Business plan and above.
Turn on the Hide Emails toggle to hide your email conversations.
Turn off Hide Your Emails:
Go back to Email Settings from your profile menu.
Find the Hide Emails toggle.
Turn the toggle off to deactivate the Hide Your Emails feature.
Once deactivated, all previously hidden emails will automatically reappear in the Related Emails tab on associated records, and will again contribute to relevant email metrics.
Troubleshooting
Problem: I do not see the Hide Your Emails toggle in Email Settings.
Problem: I do not see the Hide Your Emails toggle in Email Settings.
Likely cause: Your email is not connected.
What to check:
•Open Email Settings and verify that at least one email address is connected.
Resolution:
•Connect your email to Recruit CRM, then reopen Email Settings to access the Hide Your Emails toggle.
•If you still cannot see it, contact your account administrator or Recruit CRM support to confirm feature availability for your plan.
Problem: My emails are not contributing to the Sent Email Conversation KPI in team performance reports.
Problem: My emails are not contributing to the Sent Email Conversation KPI in team performance reports.
Likely cause: The Hide Your Emails feature is turned on for your mailbox.
What to check:
•Open Email Settings and verify the status of the Hide Emails toggle.
Resolution:
•Turn off the Hide Emails toggle if you want your emails to count toward the Sent Email Conversation KPI and appear in team performance reports.
FAQs
What happens to existing emails when I enable Hide Your Emails?
What happens to existing emails when I enable Hide Your Emails?
When you enable Hide Your Emails, all existing and future email conversations with candidates and contacts linked to your connected mailbox are hidden from the Related Emails tab and removed from the Sent Email Conversation KPI. They remain visible only in your personal mailbox in Recruit CRM.
Who can configure the Hide Your Emails setting?
Who can configure the Hide Your Emails setting?
Each user can configure the Hide Your Emails setting for their own connected mailbox in Email Settings. This setting is applied per user, not globally for the entire account.
Can my teammates see my hidden emails anywhere in Recruit CRM?
Can my teammates see my hidden emails anywhere in Recruit CRM?
No. When Hide Your Emails is enabled, your email communication with candidates and contacts is not visible to you or your teammates in the Related Emails tab or in the Sent Email Conversation KPI. It is visible only in your personal mailbox in the Recruit CRM.
Conclusion:
Using the Hide Your Emails feature in Recruit CRM, you can control exactly who sees your email conversations with candidates and contacts while still working from your integrated mailbox. If you need further help configuring or understanding this setting, please reach out to your account administrator or Recruit CRM support.