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How to reactivate a deactivated user in Recruit CRM
How to reactivate a deactivated user in Recruit CRM

This article will help you understand how you can reactivate a deactivated user.

Avipsa Lakhanpal avatar
Written by Avipsa Lakhanpal
Updated over a week ago

Reactivating a user in Recruit CRM is easy.

While deactivating a user, you have the option to transfer the data under their ownership to another user. But, in case you've not already transferred the data, by reactivating the user, all the data previously added under their ownership will be mapped back to them.

How to reactivate a user in your account?

1. Head over to the User Management tab under "Users" in Admin Settings and click on the pencil icon next to the user to be reactivated.

2. Click on the 'Reactivate' button in the bottom left corner of the window that opens up. Add the email ID of the user you want to invite and hit the 'Reactivate User' button.

Note: You will not be able to add a user if there are not enough purchased licenses available on your subscription plan. You will be shown an option to 'Buy New License'.

3. Once the invite is sent, you will see the 'Resend Reactivation Email' button when you click on the pencil icon next to the user you want to reactivate. This button will remain visible until the user joins the team using the previously sent invitation.

That's it!

If you have any purchased license that is not currently being used by any user, a message will display the number of such licenses available in your account, at the top of the User Management page. From here, you'll have two options to choose from:

  • 'Inviting new user(s)' to use the available seats' or alternatively;

  • 'Reducing license count' to match the number of active users.

Clicking on 'inviting new user(s)' will open the 'Invite Teammates' window, whereas selecting 'reducing license count' will take you to the Payments and Billings page.

Note: Only the account owner and other users on roles that have access to these sections will be able to complete the tasks.

Further, on the User Management section, you can now filter your users by their status, which means you can view only the 'Deactivated Users' or 'Active Users' as required. You can also search for users instead of manually scanning the entire list.

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