What this feature does and when to use this feature?
Reactivating a deactivated user in Recruit CRM restores their access to the system and, if applicable, reassigns their previously owned records back to them.
(While deactivating a user, you have the option to transfer the data under their ownership to another user. But, in case you've not already transferred the data, by reactivating the user, all the data previously added under their ownership will be mapped back to them.)
It also uses one unused license from your purchased licenses. You can use this feature when:
You need to restore access for a user who was previously deactivated.
Step-by-step instructions
1. Go to Admin Settings > Users > User Management, locate the deactivated user you want to reactivate, and click the pencil (Edit) icon next to their name.
2. In the user details window, click Reactivate, confirm the user's email address, and then click Reactivate User to send the invitation.
Note- If there are no available purchased licenses on your subscription, you will be prompted to purchase an additional license before you can continue.
3. Once the invitation is sent, a Resend Reactivation Email button will appear in the user profile, allowing you to resend the invite until the user accepts it and rejoins your team.
That's it!
If you have purchased licenses that are not currently assigned to any users, a message at the top of the User Management page will display the number of available licenses in your account.
From this message, you can choose to:
Invite New Users to assign the available licenses. Clicking this option opens the Invite Teammate window.
Reduce License Count to match the number of active users. Clicking this option takes you to the Payment and Billing page.
Note: Only the Account Owner and other users on roles that have access to these sections will be able to complete the tasks.
Additionally, the User Management page allows you to filter users by status, making it easy to view only Active or Deactivated users as needed.
You can also use the search bar to quickly find a specific user instead of manually browsing through the entire list.
Troubleshooting
Problem: You can’t reactivate a user because the Reactivate User action fails.
Problem: You can’t reactivate a user because the Reactivate User action fails.
Likely cause: There are not enough purchased licenses available on your subscription plan.
What to check: The number of purchased licenses you have.
Resolution path: If there is no available unused license, purchase an additional license from the plans and billing section.
Problem: The user did not receive the reactivation email.
Problem: The user did not receive the reactivation email.
Likely cause: Email address entered is incorrect, or the email went to spam/junk.
What to check: The email ID you added in the Reactivate User window. The user’s spam/junk folder and email filters.
Resolution path: Correct the email if needed, then click the Send Reactivation Email button from the user’s edit window until the user successfully joins the team.
FAQs
1. What happens to a user’s data when I reactivate them?
1. What happens to a user’s data when I reactivate them?
If you did not transfer their data at deactivation, all the data previously added under their ownership will be mapped back to them when you reactivate the user.
2. Do I need an extra/unused license to reactivate a user?
2. Do I need an extra/unused license to reactivate a user?
Yes. Reactivating a user consumes one license. If there are not enough purchased licenses available on your subscription plan, you will need to buy a new license before you can complete the reactivation.
Conclusion
Reactivating a deactivated user in Recruit CRM is simple. With built-in license visibility, user filters, and search functionality, Recruit CRM makes it easy to restore user access and manage your subscription seats efficiently.