If you want to deactivate a user & reduce a paid license from your Recruit CRM Subscription, follow the steps below:

Step 1: Deactivate the User

  1. Go to https://app.recruitcrm.io/usermanagement

  2. Click on the pencil icon to the right of the User you want to deactivate

  3. Click on Deactivate (bottom left)

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Step 2: Reduce your paid licenses/users

  1. Go to https://app.recruitcrm.io/billing and go to "View Current Plan"

  2. Click on "Edit Current Plan" and decrease the "Total Users" count by the number you want to reduce (For e.g, If you wish to reduce 2 licenses, then decrease the "Total Users" count by 2)

  3. Click on Review Order and verify your new "Total Users" before you "Update Plan & Pay"

4. You won't be charged anything for this since you’re reducing a user.

That's it!

You won't be charged for the Deactivated User on your next renewal :)

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