What this feature does & when to use it?
Calling using the native dialer in Recruit CRM lets you start a call from a candidate or contact profile and automatically open your default calling application or phone dialer.
You can use this when:
You want to call candidates or contacts using your existing calling tools (Zoom, Skype, Teams, etc.).
You prefer to use your computer’s or phone’s default dialer.
Before you begin:
Please note:
Make sure your computer has a default calling application set (for example, Zoom, Skype, or Microsoft Teams).
Ensure your browser is allowed to open external applications (check pop-up and protocol handling permissions).
On mobile, confirm that the Recruit CRM mobile app is installed and you are logged in.
Verify that candidate or contact records have valid phone numbers saved.
Default calling behavior (which app opens) is controlled by your device or operating system, not by Recruit CRM.
Step-by-step instructions
1. Open the Candidate or Contact Profile on the Web
Within the candidate or contact profile, locate their phone number. Click on the Open Native Caller button displayed next to the phone number.
2. Confirm Opening the Native Calling Application
After you click the Open Native Caller option, your browser will display a pop-up asking you to confirm opening the native calling application set as default in your computer settings (for example, Zoom.us, Skype, Teams, etc.). Click Open in the browser pop-up to proceed.
3. Place the Call in Your Default Calling System
Once confirmed, you will be redirected out of Recruit CRM and taken to your computer’s default calling system. Complete and manage the call directly within that calling application.
Changing the default native dialer of your computer
Open the Candidate or Contact Profile in the Mobile App
Open any candidate or contact profile in the Recruit CRM app on your phone and click on the phone button.
In the candidate or contact profile on your phone, tap the Phone button, then tap the Open Native Dialer button at the bottom of your screen.
Your phone will redirect you to its default calling window, where you can start calling your candidates or contacts using your device’s native dialer.
Download the mobile app now!
Troubleshooting
Problem: The native caller does not open when I click the button.
Problem: The native caller does not open when I click the button.
Likely cause: Browser is blocking the protocol or pop-up.
What to check: Browser pop-up settings and protocol handler permissions (for example, for zoom.us, skype, or tel links).
Resolution path: Allow the browser to open external apps and retry clicking Open Native Caller.
Problem: The wrong calling app opens from the web.
Problem: The wrong calling app opens from the web.
Likely cause: Incorrect default calling application set on your computer.
What to check: System default app settings for calling or link handling.
Resolution path: Change your system default calling app (for example, set Zoom or Skype as default) and then use Open Native Caller again.
FAQs
Can I choose a different calling app each time?
Can I choose a different calling app each time?
Your browser and operating system will typically use the default calling application you have set. To change it, adjust your system or browser defaults.
Is the internet required to use the native dialer?
Is the internet required to use the native dialer?
For VoIP tools like Zoom, Skype, or Teams, you need an internet connection. For your phone’s native dialer, you need normal mobile network coverage.
Conclusion:
Using the native dialer in Recruit CRM lets you start calls quickly from candidate and contact profiles while continuing to use your preferred calling tools on the web and mobile.