How to change the default calling app on Windows and Android?

Setting the default calling app helps users who want to call candidates/contacts from within Recruit CRM using the native caller option to automatically call in a preferred calling application.

The default calling app allows you to choose which application handles calls by default, such as Skype, Zoom, Microsoft Teams. Once configured in your device settings, clicking on the Open Native Caller beside the phone number to automatically start the call.

This is especially useful when you:

• Want phone numbers in Recruit CRM to open in a specific calling app automatically.
• Frequently use tools like Skype, Zoom, or Teams for calling.

1. On your Windows computer, open the Start menu and type “Default apps” into the search bar.

2. From the search results, click Default apps by link type at the bottom.

3. In the Choose default apps by link type window, scroll down until you find the TEL link type.

4. Click on TEL, then select your preferred calling app from the list of installed apps. Compatible options include Skype, Zoom, Microsoft Teams, and any other app installed on your computer that supports phone links.
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Your selection takes effect immediately. The next time you click Open Native Caller in Recruit CRM it will open directly in the app you selected.

1.Open the Settings app on your Android device.

2.Tap Apps and notifications (this may also appear as Apps depending on your device and Android version), then tap Default apps.

3. Under Default apps, locate and tap Phone app.

4. From the list of available apps, select the calling app you want to use by default for all phone calls on this device.

Setting your default calling app on Windows and Android ensures that every time you click Open Native Caller beside the phone number it opens seamlessly in your preferred calling tool.