This article explains how to troubleshoot common technical issues in the Recruit CRM web app using standard browser-level fixes. It is for users who see pages not loading or tools not responding as expected. By following these steps, most technical issues can be quickly and easily resolved.
Common Troubleshooting Steps:
1. Perform a hard reload of the page:
A hard reload forces the browser to reload all resources, which can fix temporary loading issues.
Use this when:
List pages are not loading.
Add or edit forms are not loading.
List view or Kanban view keeps loading and never finishes.
How to perform a hard reload:
If you are on Mac, press
Command + Shift + Rwhile on the Recruit CRM web app page.If you are on Windows, press
Ctrl + Shift + Rwhile on the Recruit CRM web app page.
2. Update Chrome Extension:
When to try it:
Chrome Extension not loading
Save candidate/contact/company button keeps loading
In these cases you can check if your Chrome is updated and if not, you can update and check if that helps.
Here is a quick article to help you with this.
Here is a video on how to update your Chrome browser
3.Clear Local Storage
Local storage is used by browsers to optimize performance, but cached files can occasionally lead to glitches. In this case, to resolve the same, we need to clear the local storage.
The video below will help you do this:
4. Clear Site Data
Similar to clearing local storage, clearing site data can address website behavioral issues caused by accumulated cached files.
So, clearing out the files frees up a little storage space in the memory. Thus, clearing the cache can help with website behavior issues.
The following video will help in clearing site data:
Conclusion:
Following these troubleshooting steps resolves most common issues quickly. You can reach out to chat support through the chatbot icon if problems persist despite following these steps.