Recruit CRM allows users on the Pro plan and above to send text messages directly to Candidates and Contacts. To use this feature, you'll need to purchase messaging credits.
Recruit CRM uses Twilio to power its texting functionality. Before sending any text messages, you are responsible for obtaining the recipient's consent and ensuring that your messages comply with Twilio's Messaging Policy and applicable carrier regulations.
Please note:
The texting feature is currently available only for the following countries: USA, UK, ISRAEL, HONG KONG, CANADA, & SWEDEN. It allows for sending messages within the country, international messaging is currently disabled.
US-based clients first need to register with Twilio to start texting. Here's how you can do this
Users in the UK are required to complete a KYC form in order to use the texting feature. Texting will only be available after the KYC form is submitted and approved. ➡️ Learn more about KYC here.
Failed SMS will be chargeable and can be viewed in the message log under Phone Calling and SMS Settings.
Twilio's Messaging Policy
An important intent of this step is to make sure that messages are sent with the consent of the message recipient, and that those messages comply with applicable laws, communications industry guidelines or standards, and measures of fairness and decency.
Twilio treats all messaging transmitted via Twilio’s platform as Application-to-Person (A2P) messaging. All A2P messages originating from Twilio are subject to this Messaging Policy, which covers rules and /or prohibitions regarding:
Filtering Evasion; and
Enforcement.
This policy applies to all our customers who use our texting feature as we integrate texting with Twilio.
U.S. Carrier Penalties for Non-Compliant Messaging
U.S. carriers have created A2P messaging channels, such as shortcodes, Toll-Free numbers, and 10-digit long codes (A2P 10DLC) in order to give senders a sanctioned channel for messaging that will ensure consumers reliably receive wanted messages. A failure to comply with carrier requirements may be subject to carrier penalties.
T-Mobile penalties for non-compliant Messaging
Content Violation
Content violating carrier policies – as reflected in Twilio's Acceptable Use Policy and/or Messaging Policy – includes spam, phishing, and SHAFT violations (Sex, Hate, Alcohol, Firearms, Tobacco).
Fee: $10,000 per violation
Messaging Program Evasion
Using filtering evasion techniques, such as snowshoeing and recycling numbers (releasing/purchasing new numbers), to dilute number reputation.
Fee: $1,000 Fine
This article has provided information about the law designed to help Recruit CRM's users better understand the legal issues surrounding texting. Legal information is not the same as legal advice, the application of the law to an individual's specific circumstances.
Recruit CRM insists that you consult a lawyer if you want professional assurance that our information, and your interpretation of it, is accurate.
Refer to this article for texting your candidates/contacts directly from RecruitCRM